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(45 applicants)

Account Manager

Job Type: Full time | Company: CTG Global | Location: Tripoli, Libya | Date posted: 08-12-2015

ACCOUNT MANAGER

 

Area of Operations

 

Middle East Chapter and Disaster Response

 

Responsibilities

 

Specific responsibilities will include but not be limited to:

  1. Account Management

  2. Operational Management

  3. Personnel Management

  4. Business Acquisition and Growth

     

Job Description

 

  1. Account Management

     

  • Accountable for managing assigned clients.

  • Responsible for meeting client objectives in accordance with contracted scope of work.

  • Review the terms and conditions of client sub-agreements (e.g. call-off contracts) and ensure drawdown of important clauses tor to sub-contracts (e.g. contract for service).

  • Ensure total client satisfaction with the services being provided.

  • Ensure clients are regularly updated and manage client expectations.

  • Issuance of invoices and responsible for collections.

  • Develop and manage Operational and Account Management SOPS for AOR.

  • Responsible for ensuring deployment plans, administrative documents, systems and Personnel Management SOPs are in place and complied with.

  • Document Lessons Learnt and improve processes accordingly.

  • Responsible for inclusion of clients (where appropriate) on CTG’s liability insurance and issuance of certificate of coverage.

 

  1. Operational Management

     

  • Ensure Legal establishment of CTG in operations centre (with administrative management).

  • Provide assistance with establishing business operations in new territories, including research.

  • Documentation of Duty of Care, evacuation and medevac plans.

  • Management of the safety of our consultants in the field from mob to demob.

  • Management of third-party security, accommodation, and other local service providers and fixers.

  • Ensure all accommodation, security, logistics support, etc. requirements are met within client budgets.

  • Management of crisis situations.

 

  1. Personnel Management

     

  • Mobilisation - Responsible for deliverables against and design of Mobilisation Plans.

  • Recruitment - Support the recruitment department for new deployments.

  • Induction Training - Ensure all consultants are issued with country specific operational guidelines and receive training prior to deployment.

  • Duty of Care - Responsible for consultant duty of care and knowledge sharing on security threats and incidents.

  • Accountable for Payroll accuracy - Approving consolidated payroll spreadsheets, supporting documents, etc.  Checking for inconsistencies prior to authorisation.

  • Insurance - Ensure consultants are included and removed from the insurance nominal roll accordingly.

  • Act as a focal point between insurers and consultants/emergency liaison persons in instances of medevac and or major incident.    Supporting documentation collection for such incidents.

  • Legal - Ensure procedures are in place to monitor consultant’s contract end dates and visa expiries.

  • Performance reviews – Review consultant’s performance timely.

 

  1. Business Acquisition and Growth

     

  • Actively promote CTG’s services and assist in building a network of key business partners and potential clients.

  • Develop current and new client relationships through to contract negotiation.

  • Represent CTG in meetings and at conferences.

  • Assist with the development of proposal responses by:

    • Assist in research and obtaining quotations for proposals, either remotely or conduct reconnaissance missions, as required;

    • Provide technical methodology written support to proposal as required, including past performance/client case studies.

       

  1. Other General Responsibilities

     

  • Produce Weekly reports to the GM.

 

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Date posted 08-12-2015
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