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Customer Service

Job Type: Full time | Company: Transahara IT & Communications | Location: Tripoli, Libya | Date posted: 09-01-2017

Trans Sahara Group is part of the HB Group of Companies

Trans Sahara IT & Communications (TSIC) is a Libya-based technology systems consultancy & integrator, engaged in procuring, managing, deploying, and supporting enterprise infrastructure and applications is looking for a Customer Service:

Job Duties:

  • Provide speedy and accurate information by telephone and in writing.

    • Take every opportunity to promote Company services to the customer.

    • Be receptive to complaints or problems, research and resolve them and be aware of possible solutions to make informed decisions and own the problem.

    • Agree and achieve both quantitative and qualitative performance targets and objectives with the Team Leader and ensure they are delivered. 

    • Be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments.

    • Assist in developing processes for constant improvement for the benefit of the customer and company goals.

    • Retain a positive attitude towards learning, growth and change.

    • Take responsibility for own development.

      Requirements:

    • Diploma in communication or other relevant

    • Superior communication skills.

    • Self-control.

    • A good work ethic.

    • Patience.

    • The ability to be relatable.

    • Caring.

    • Willing to help when needed.

    • Experience in dealing with the public.

    • Phone skills.

    • Work well with others.

    • Customer appreciation.

    • Clarity in Communication.

    • Strong IT skills.

    • Excellent attention to detail.

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Date posted 09-01-2017
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