PROGRAM/ DEPARTMENT SUMMARY:
Mercy Corps has been present in Libya since the March 2011, helping Libyans to work toward building a more peaceful and hopeful future. Mercy Corps has been addressing the humanitarian needs in Libya through humanitarian and transitional support programs for the past year. The Libyan Protection Governance Initiative (LPGI) will continue these activities in Libya, expanding on them and offering a multi-sectoral approach that will address social, economic and infrastructure needs. Through these activities Mercy Corps seeks to provide Libya with the means to achieve a long-term recovery.
GENERAL POSITION SUMMARY:
Mercy Corps implements the program from 4 offices: Benghazi, Misrata, Zintan, and Tripoli. The position of Project Officer will focus on case management for vulnerable cases and coordination and follow-up of referrals, facilitating an appropriate response by working closely with local authorities and community-based organizations to ensure basic humanitarian and social welfare needs are met.
ESSENTIAL JOB FUNCTIONS*:
- Conduct field visits and psycho-social assessments in displaced communities and with other vulnerable populations;
- Support in developing a referral pathway through the identification of existing formal and informal community resources including community partners and the Ministry of Social Affairs to meet the identified psycho-social needs of individuals, families, and groups;
- Build a case management approach for vulnerable cases with community partners through setting an action plan and managing referrals, follow-up and closing of case;
- Directly provide, and support service providers to provide, family and supportive counseling to vulnerable IDP individuals and families, including children;
- Enhance community awareness and sensitization to the psycho-social needs of individuals, families, and groups;
- Support trainings of Mercy Corps teams, community partners and service providers on psycho-social needs and provision of psycho-social support;
- Support the program team in other monitoring and community engagement activities, such as interviewing, other participatory approaches, and community engagement activities;
- Maintain the confidentiality of beneficiary information and ensure that all documentation and record-keeping related to referrals and other psycho-social activities is accurate, detailed and complete;
- Represent Mercy Corps in coordination meetings and other fora as necessary;
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission;
- Other duties as assigned.
* This position is field-based and will require a significant amount of time out of the office to meet with communities. There will be travel-related field work on a regular basis in the areas covered by each office as supported by Mercy Corps drivers, including occasional overnight stays in other locations, as required.
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
SUPERVISORY RESPONSIBILITY: none
REPORTS DIRECTLY TO: Project Manager
WORKS DIRECTLY WITH: All other MC Libya program and support staff, particularly the rest of the protection team and the operations team
KNOWLEDGE AND EXPERIENCE:
- University degree in social work is required;
- 2-3 years of experience preferred, preferably in counseling or the psycho-social sector;
- Experience working with local and/or international non-governmental organizations preferred;
- Ability to work effectively as part of team in an emergency, cross-cultural and politically sensitive setting;
- Ability to work independently and prioritize tasks;
- Ability to collect, interpret, and synthesize data collected from field teams;
- Excellent IT skills and command of Microsoft Office (mainly Word and Excel) in addition to email;
- English language skills are a plus.
- Possesses excellent listening skills and ability to take direction well in a remote-management setting.
- Ability and willingness to apply strict confidentiality of beneficiary case data.
- Conscientious, with an excellent sense of judgment and discretion.
- Excellent communication and coordination techniques.
- Ability to thrive in a fast-paced, multi-tasking environment.
- Willingness and ability to work effectively with a wide variety of people.
- Demonstrated ability to work sensitively with tact and discretion.
- Ability to work as part of a team and coordinate with other project personnel from any city.
- Computer literate and strong organizational skills.
- Proactive, creative, problem-solver.