Background on ACTED
Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. With a team of 4,300 national staff 300 international staff, ACTED is active in 35 countries and implements more than 490 projects a year reaching over 11 million beneficiaries.
- ACTED (Agency for Technical Cooperation and Development), an International humanitarian, nonprofitable and nongovernmental organization, within the framework of its ECHO emergency response project for IDPs in the eastern part of Libya, is looking for highly qualified national staff for the following vacant position:
- Position: Protection Officer.
- Department: Program.
- Gender: Any.
- Contract duration: 7.5months .
- Location: Benghazi.
- Starting date: Sep-2017
- Closing date: 22-08-2017.
3 Oversee Household Level Protection Monitoring
3.1 Oversee the planning, logistics and coordination of protection monitoring visits (car rental if necessary, Lib Aid coordination if necessary, scheduling visits, etc).
3.2 Facilitate the selection of households protection monitoring
3.3 Oversee household surveys conducted by community protection mobilizers via home visits and phone (if needed) with households using the provided household level protection monitoring forms.
3.4 Oversee maintenance of an updated database of all data collected through protection monitoring visits.
3.5 Ensure that data cleaning and basic analysis of household level protection monitoring data is performed and shared with REACH for the production of monthly protection monitoring report.
3.6 Ensure that surveyed households are aware and use the complaints response mechanism (CRM) and that proper awareness raising and messaging services available/hotline and key protection information is communicated to protection monitoring survey participants during monitoring activities.
2. Oversee Establishment and promotion of the Protection Hotline
2.1 Set up the hotline system and modalities (dedicated phone number, physical space).
2.2 Develop protection and protection hotline IEC materials in a language that can be widely understood in collaboration with the project manager
2.3 Coordinate awareness-raising about the hotline and protection issues to beneficiaries, as well as local authorities and stakeholders in ACTED’s areas of implementation, during field visits;
2.4 Build capacity and understanding among ACTED staff, partners, local authorities on the protection hotline where appropriate.
2.5 Regularly assess effectiveness of all information-sharing efforts and incorporate findings into revised approaches;
2.6 Ensure that hotline officers maintain records of hotline awareness raising and promotion activities (including approximate numbers of participants) and submit to Project Managers as required;
3. Operation of the Protection Hotline
3.1 Oversee operation of the protection hotline, ensuring that hotline assistants receive protection cases and queries through telephone hotline, in writing and in person and maintain confidential and detailed records of all cases received through the hotline in a database and other electronic and hard copy filing systems, as appropriate.
3.2 Ensure the effective functioning of the protection hotline and that cases/queries are adequately captured, analyzed, addressed and responded to in a timely manner.
3.3 Analyse patterns and trends in hotline cases to help ACTED improve its programming and referral network.
4 Mapping of Health and Service Providers for referrals
4.1 Provide assistance to the Program Manager in the planning, logistics and coordination of data collection with local authorities and service providers.
4.2 Conduct interviews/FGDs with communities focal points, local authorities, and service providers in order to identify the full range of service providers and details on the services each provides to aid in referral mapping.
4.3 Spread messages and raise awareness to local authorities and service providers on ACTED services (hotline and protection monitoring) in order to facilitate the establishment of referral pathways.
4.4 Coordinate with program staff to ensure that referral lists are accurately updated.
5. Referral and follow up of Protection cases
5.1 Ensure that all cases identified through the hotline and protection monitoring vists are referred to relevant protection and health actors per the service provider mapping and protection monitoring guidelines and that severe cases (according to the scoring card) are referred to the cash team for further assistance.
5.2 Ensure close linkages with cash program team.
5.3 Follow up with cases to ensure that beneficiaries have received successfully received assistance either through referral, cash assistance, or the provision of information.
6. Protection Team Management
6.1 Ensure that staff under the direct responsibility understand and are able to perform their roles and responsibilities
6.2 Manage Protection community Mobilizers and Hotline Assistants delineating their responsibilities and follow-up the work plans and day-to-day activities;
6.3 Ensure a positive working environment and good team dynamics;
6.4 Manage interpersonal conflicts among team members;
6.5 Undertake regular appraisals of relevant staff;
6.6 Identify the training needs of team members and discuss plans with the Program Manager for both internal and external trainings;
6.7 Coach, train, and mentor team members with the aim of strengthening their technical capacity, exchanging knowledge within the protection team.
7.1 Provide regular and timely updates on progress and challenges to supervisors and other team members;
7.2 Assist project teams with other activities, as requested by immediate supervisor;
Perform any other related activities as assigned by immediate supervisor.
Key Performance Indicators
- Number of protection monitoring surveys conducted
- Number of cases/inquiries received through the hotline and provided with assistance per the hotline guidelines.
- Mechanism in place for data management of cases received through hotline and protection monitoring visits.
- Mechanism in place for referral of protection cases to ACTED cash team and referral actors
- Number of cases/inquiries referred to protection/health actors for assistance and cash team for cash assistance.
- Protection monitoring data shared on a timely and monthly basis to REACH for compiling and production of a monthly protection monitoring report.
Within the ACTED Protection Department, all staff are expected to support the well-being and safety at all times while performing their regular duties. All Protection staff are bound by the ACTED Global Code of Conduct and the ACTED Child Protection Code of Conduct.
TO APPLY: We look forward to receiving both: Cover letter+ your CV with references attached by email to: email@example.com before the deadline. THE POSITION YOUR APPLIYING FOR HAS TO BE SUBJECTED IN YOUR EMAIL OTHERWISE YOUR CV WILL NOT BE CONSIDERED.
Only short listed candidates will be contacted for an interview. Closing date: 22nd of Aug-2017