2.1 With support from the Protection Officer, set up the hotline system and modalities (dedicated phone number, physical space).
2.2 Build capacity and understanding among ACTED staff, partners, local authorities on the protection hotline where appropriate.
2.3 Develop protection and protection hotline IEC materials in a language that can be widely understood
2.4 Accompany project teams to the field in order to spread awareness about the hotline and protection issues to beneficiaries, as well as local authorities and stakeholders in ACTED’s areas of implementation, during field visits;
2.5 Regularly assess effectiveness of all information-sharing efforts and incorporate findings into revised approaches;
2.6 Maintain records of hotline awareness raising and promotion activities (including approximate numbers of participants) and submit to Project Managers as required;
2. Operation of the Protection Hotline
2.1 Receive protection cases and queries through telephone hotline, in writing and in person;
2.3 Maintain confidential and detailed records of all cases received through the hotline in a database and other electronic and hard copy filing systems, as appropriate
2.4 Ensure the effective functioning of the protection hotline and that cases/queries are adequately captured, analyzed, addressed and responded to in a timely manner.
2.5 Ensure that all cases are referred to relevatn protection and health actors per the service provider mapping and hotline guidelines and that severe cases (according to the scoring card) are referred to the cash team for further assistance.
2.6 Coordinate with program staff to ensure that referral lists are accurately updated.
2.7 Follow up on hotline calls to ensure that beneficiaries have received successfully received assistance either through referral, cash assistance, or the provision of information.
2.8 Analyse patterns and trends in hotline cases to help ACTED improve its programming and referral network.
3.1 Provide regular and timely updates on progress and challenges to supervisors and other team members;
3.2 Assist project team members with other activities, as requested by immediate supervisor;